Nothing falls through the cracks
A shouted request in a hallway disappears. A photo in CheckPilot doesn't — it stays open, assigned and timestamped until it's fixed.
Built for hospitality operations
Run your hotel like clockwork.
CheckPilot replaces radios, WhatsApp threads and paper checklists with one photo-first system. Snap the issue, assign the right person, and prove it's done — before a guest ever notices.
Trusted by hospitality teams across 40+ countries
ARIA HOTELS
MERIDIAN GROUP
NORTHWIND
LUMEN RESORTS
OCEANA
KESTREL & CO
Why CheckPilot
The reason 5-star teams switch.
Guest experience lives in the details. CheckPilot makes sure the small things — a flickering lamp, a missing amenity, a slow drain — never turn into a bad review.
Faster than a radio call
One tap sends a task with photo, location and priority to the right person. No repeating yourself, no misheard room numbers.
An audit trail you can trust
Every task carries who, when, and proof-of-completion. Brand standards audits and safety inspections stop being a scramble.
Product
One app. Every job on property.
Because your team already has too many tools. CheckPilot replaces the radio, the group chat, the spreadsheet and the clipboard.
Photo-first tasks
A picture ends every argument about what's wrong and where. Guests describe issues in seconds instead of sentences.
Checklists & SOPs
Turn brand standards into daily habits — with photo evidence attached to every completed step.
Chat on the task
Every conversation lives on the job it's about. No more 'which room was that?'
Preventive maintenance
Schedule the boiler check before it fails. CheckPilot recurs the work automatically and logs proof.
Multi-property dashboards
Compare properties, spot the outlier, and fix a process — not just a task.
How it works
Snap. Assign. Resolve.
The same three-step loop your team already does in their heads — finally captured, tracked and improvable.
01
Snap
Anyone on staff — or even a guest via QR — reports an issue with a photo, a room and a priority. No training required.
02
Assign
CheckPilot routes it to the right department instantly. Chat, translate and escalate — all on the task.
03
Resolve
A completion photo closes the loop. Managers see it live; auditors see it later. Nothing gets lost.
Built for hospitality
One system, every department.
CheckPilot is designed around how a hotel actually runs — not around a generic ticketing tool. Every module maps to a shift that already exists.
Housekeeping
Room-ready in fewer minutes. Photo proof replaces the checklist someone forgot to sign.
Maintenance
Preventive routines, urgent tickets and vendor jobs in one queue — with parts and history attached.
F&B
Line checks, temperature logs and safety audits done on the phone, timestamped and searchable.
Front Office
Turn a guest complaint into a tracked task in three taps — and follow up before checkout.
3×
Faster response to guest issues
Because the request goes straight to the person who fixes it.
62%
Fewer repeat complaints
Photo proof means it's actually done — not just marked done.
92%
On-time task completion
Everyone sees what's open, overdue and blocked in real time.
4.7★
Average post-stay rating lift
Small fixes, done fast, add up to better reviews.
Fits your stack
Plays nicely with the systems you already run.
PMS
Opera, Mews, Cloudbeds — rooms and reservations sync in.
IoT sensors
Temperature, leak and door sensors open tickets automatically.
SSO & HRIS
One login, provisioned from your existing directory.
Pricing
Priced per property, not per problem.
Every plan includes unlimited users, because charging your team to report issues is exactly the reason you needed CheckPilot.
Starter
$99/ property / month
For independent properties that want the chaos to stop this week.
- Unlimited users
- Photo-first tasks
- Checklists & SOPs
- Email support
Most popular
Growth
$299/ property / month
For hotels ready to standardise SOPs and prove brand compliance.
- Everything in Starter
- Preventive maintenance
- Custom SOPs & audits
- Analytics & exports
- Priority support
Enterprise
Custom
For groups that need portfolio dashboards, SSO and a real partner.
- Everything in Growth
- Multi-property roll-up
- SSO / SAML / HRIS
- PMS & IoT integrations
- Dedicated CSM
FAQ
The questions GMs actually ask.
Why photo-first, and not just text?+
A photo removes ambiguity. 'The lamp in 305 is broken' becomes a picture of exactly which lamp — so the engineer brings the right part the first time.
How long does rollout take?+
Most single-property hotels are live in under a week. Staff onboarding is minutes because the app looks and feels like the messaging apps they already use.
Do guests need to download anything?+
No. Guests report issues via a QR code in-room or a link from your PMS — no app install required.
What about offline in a basement or a laundry?+
CheckPilot is fully offline-capable. Tasks queue on the device and sync automatically once the phone is back on Wi-Fi.
Is our data secure?+
Yes. SOC 2 Type II, encryption at rest and in transit, SSO/SAML on the Enterprise plan, and regional data residency for EU customers.
Can we get an audit trail for brand standards?+
Every task, message and completion photo is timestamped and exportable. Audits become a filter, not a fire drill.
See CheckPilot in your hotel.
A 20-minute demo tailored to your property. We'll show you the exact workflow you'll run on day one — and the KPI improvements you can expect by month three.
No credit card. Live in under a week.